Contact Us
Quick Ways to Get in Touch
Got a question about an order? Need help finding the perfect toy or treat for your furry, feathered, or scaly best friend? Or maybe you just want to share a ridiculously cute picture of your pet?
Whatever it is, we’re all ears—and tails! Reach out to the Pookie Petz team using any of the methods below, and we’ll get back to you faster than a dog hearing a treat bag crinkle.
House 08, Road 02, Block A, Shahjalal Upashahar, Sylhet 3100.
pookiepetz@gmail.com
Phone : 01711-886737
Common queries answered
Frequently asked Questions
Standard orders are processed within same day. Once your package leaves our warehouse, estimated delivery times are:
Standard Shipping: 1-3 business days
Note: Delivery times may vary slightly during peak holiday seasons or due to carrier delays.
We want you and your pet to be 100% happy! We offer a hassle-free return and exchange policy.
Items must be unused, unwashed, and in their original packaging.
If your product arrived damaged or defective, reach out to us right away, and we’ll replace it free of charge! You will need to send us a video.
To start a return or exchange, simply email us at pookiepetz@gmail.com with your order number.
If you need to update your shipping address, please call or message us on Whatsapp.
Tracking your order is easy!
As soon as your order ships, we’ll send you a confirmation email containing your tracking link and number.
You can also log into your Pookie Petz account and view the live status under Order History.
We’re always here to help you and your furry friend! You can reach our Customer Care team through any of the following channels:
Email: pookiepetz@gmail.com (24/7 support; responses within 24 hours)
Whatsapp: Sent us a message for faster response.
Don’t panic! Reach out to us immediately with your Order Number and the Correct Shipping Address.