Customer Support and Help Center
Our happiness team is always here to assist.
Ordering & Delivery
We process orders within 1 day. Delivery usually takes 1–3 business days outside Sylhet, depending on your location.
Click My Account on the top right, enter your details, and create a password. You can also check out as a guest if you prefer.
If your order hasn’t been shipped yet, contact us as soon as possible and we’ll update your shipping address.
Once your order is shipped, our selected courier will send you a tracking update via SMS, email, or WhatsApp (where available).
No. We do not store your card details. All online payments are processed securely through secured payment gateways.
All prices shown on our website are final. Any applicable taxes are included where required.
Delivery charges are calculated at checkout based on your location. We also offer special delivery promotions from time to time.
Returns and Exchanges
We accept returns for damaged, defective, or incorrect items. Please contact us within 12 hours of receiving your order. Make sure you do a unboxing video of the package or the damage item. Refund and Return Policy
We’re sorry! Contact our support team with your order number and a photo of the item, and we’ll arrange a replacement.
Please send us a video of the damaged product and packaging within 12 hours of delivery. We’ll review your claim and arrange a replacement if eligible.
Please contact our customer support before sending any return. We’ll provide the correct return instructions and address.
You can reach us via Facebook Messenger, WhatsApp, phone, or email. Our team is happy to help with any questions.
Contact us immediately. If your order hasn’t been shipped, we’ll update the address. Once shipped, we may need to contact our courier and sort out.
Yes, if your order hasn’t been processed or shipped yet. Contact us as soon as possible, and we’ll do our best.
Products & Payments
Yes. We source our products from trusted suppliers to ensure quality and authenticity.
We accept Cash on Delivery (COD), bKash, Nagad, Visa, MasterCard, and other secure online payment methods. Verified by SSLCommerce.
Yes. Cash on Delivery is available in most locations across Bangladesh.
Yes. You can check out as a guest or create an account for faster future purchases.
Each product includes a size chart. If you’re unsure, contact us and we’ll help you choose the right size.
Yes. We only sell genuine pet food, supplements, and veterinary products from trusted brands.
Popular products are usually restocked. You can contact us to check availability or upcoming stock.
Pet Care & Advice
Choose food based on your pet’s age, size, and health needs. If you’re unsure, contact us and we’ll be happy to recommend the best option.
We can help you choose suitable products and share general pet care guidance. For medical concerns or emergencies, always consult a licensed veterinarian.
Switch gradually over 7–10 days by mixing the new food with your pet’s current food. Slowly increase the amount of new food each day to avoid digestive upset. Each pet food packaging has this instructions.
Grooming depends on your pet’s breed and coat type. Regular brushing, nail trimming, ear cleaning, and occasional bathing help keep your pet healthy and comfortable.
Absolutely! Tell us your pet’s age, breed, weight, and any specific needs, and we’ll recommend products that best suit your pet.
Keep pet food in a cool, dry place away from direct sunlight. Always seal the packaging or transfer it to an airtight container to help maintain freshness and aroma.
Some pets don’t accept a new food right away. Mix the new food with your pet’s current food and gradually increase the amount over 7–10 days. This helps your pet adjust comfortably and reduces the chance of digestive upset.