Pookie Petz
Last updated: 16/12/2025
Pookie Petz (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.
This policy is compliant with:
- Bangladesh Information & Communication Technology Act
- General Data Protection Regulation (GDPR – EU)
- California Consumer Privacy Act (CCPA)
1. Information We Collect
a. Personal Information
We may collect personal information including:
- Full name
- Email address
- Phone number
- Shipping and billing address
- Order and purchase details
- Payment information (processed securely by third-party payment gateways)
b. Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and device information
- Pages visited, time spent, and referral URLs
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your information to:
- Process and deliver orders
- Communicate order updates and customer support responses
- Improve website functionality and user experience
- Send promotional or marketing messages (only with consent)
- Prevent fraud, abuse, and security threats
- Comply with legal obligations
3. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process your data based on:
- Your consent
- Performance of a contract (order fulfillment)
- Legal obligations
- Legitimate business interests (security, service improvement)
4. Cookies & Tracking Technologies
We use cookies to:
- Remember user preferences
- Analyze traffic and website performance
- Improve services and marketing effectiveness
You may disable cookies through your browser settings. Disabling cookies may affect certain website features.
5. Sharing & Disclosure of Information
We do not sell your personal data.
We may share your data with:
- Payment processors
- Delivery and logistics partners
- Website hosting and analytics providers
- Legal or regulatory authorities when required by law
All third parties are contractually obligated to protect your information.
6. Data Retention
We retain personal information only for as long as necessary to:
- Fulfill orders
- Comply with legal, accounting, or regulatory requirements
- Resolve disputes and enforce agreements
7. Data Security
We implement appropriate administrative, technical, and physical safeguards to protect your personal data. However, no online system is completely secure, and we cannot guarantee absolute security.
8. Your Rights
a. GDPR Rights (EU Users)
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion (“Right to be Forgotten”)
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
b. CCPA Rights (California Residents)
Under the CCPA, you have the right to:
- Know what personal information we collect
- Request deletion of your personal data
- Opt out of the sale of personal data (we do not sell data)
- Non-discrimination for exercising privacy rights
To make a request, contact us using the details below.
c. Bangladesh Users
We comply with applicable data protection and cybersecurity laws of Bangladesh and ensure personal information is processed fairly, lawfully, and securely.
9. Children’s Privacy
Pookie Petz does not knowingly collect personal information from children under the age of 13. If such information is discovered, it will be deleted immediately.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their privacy policies separately.
11. International Data Transfers
Your information may be stored or processed outside your country. We ensure appropriate safeguards are in place for international data transfers as required by law.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last updated” date.
13. Contact Information
If you have questions or wish to exercise your privacy rights, contact us at:
Pookie Petz
Email: pookiepetz@gmail.com