Last updated: 18/12/2025

Welcome to Pookie Petz. By accessing or using our website, products, or services, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

1. Definitions

“Website” refers to the Pookie Petz website.
“We”, “Us”, “Our” refers to Pookie Petz.
“User”, “You” refers to any person accessing or using the website.
“Products” refers to pet-related goods sold by Pookie Petz.

2. Eligibility & Use of Website

By using this website, you confirm that:

You are at least 18 years old or using the site under parental supervision
The information you provide is accurate and complete
You will use the website only for lawful purposes

We reserve the right to restrict or terminate access if these terms are violated.

3. Product Information & Availability

We make every effort to display product details, prices, and images accurately.
Product colors and appearance may vary due to screen differences.
Product availability is subject to change without notice.
We reserve the right to discontinue any product at any time.

4. Pricing & Payment

All prices are listed in BDT.
Prices are subject to change without prior notice.
Payments must be made through approved payment methods available on the website.
In case of pricing errors, we reserve the right to cancel or refuse orders.

Advance Payment Policy:

Advance payment is required for first-time orders.
For delivery via courier services such as Sundarban Courier or SA Paribahan:
- Advance payment is required for conditional payment orders.
- If the delivery area does not support conditional payment, full advance payment is mandatory.
Orders will not be dispatched without the required advance payment.

5. Orders & Order Acceptance

Placing an order does not guarantee acceptance.
We reserve the right to cancel or limit orders due to:
- Product unavailability
- Payment issues
- Suspected fraud or misuse

If an order is canceled, any payment received will be refunded according to our Refund Policy.

6. Shipping & Delivery

Delivery timelines are estimates and may vary due to location, weather, or courier issues.
We are not responsible for delays beyond our control.
Risk of loss passes to the customer upon delivery.

7. Returns, Refunds & Exchanges

Returns and refunds are subject to our Refund & Return Policy, which is considered part of these Terms & Conditions.

8. Intellectual Property

All content on this website, including:

Logos
Images
Text
Graphics

is the property of Pookie Petz and may not be copied, reproduced, or used without prior written permission.

9. User Conduct

You agree not to:

Use the website for fraudulent or unlawful activities
Upload malicious code or attempt unauthorized access
Misuse contact forms or submit false information

Violation may result in account termination and legal action.

10. Limitation of Liability

To the maximum extent permitted by law:

Pookie Petz shall not be liable for indirect, incidental, or consequential damages
Our total liability shall not exceed the amount paid for the purchased product

11. Disclaimer

Products sold by Pookie Petz are intended for pet use only. We are not responsible for:

Improper product usage
Allergic reactions or health issues resulting from misuse

Please consult a veterinarian when necessary.

12. Privacy Policy

Your use of the website is also governed by our Privacy Policy, which explains how we collect and use personal data.

13. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Bangladesh, without regard to conflict of law principles.

14. Changes to Terms & Conditions

We reserve the right to update or modify these Terms & Conditions at any time. Changes will be posted on this page with an updated date.

15. Contact Information

For questions regarding these Terms & Conditions, please contact us:

Pookie Petz
Email: pookiepetz@gmail.com

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Terms & Conditions | Pookie Petz